FAQs

There genuinely is no catch. We provide all equipment, installation, maintenance, and service at absolutely no cost to your facility. We make our income from product sales, while you receive a valuable employee benefit without any capital investment. We even provide free prize programs and promotional materials to engage your employees. Our business model is simple: when your employees are happy with our service and products, everyone wins.

Employee satisfaction is our top priority. Before we even install machines, we conduct a comprehensive survey of your team’s preferences. We regularly analyze sales data and collect feedback to optimize our selection. Prices are set to be competitive with local convenience stores, often lower, and we run regular promotions and specials. If concerns arise, we have a three-step response:

1. Immediate investigation of the specific concern
2. Direct consultation with employee representatives
3. Implementation of agreed-upon changes within one week

Our track record shows 92% employee satisfaction rates across our locations because we actively listen and respond to feedback.

Service responsiveness is where we truly shine compared to national vendors. We maintain a strict service protocol:

• Emergency service calls (machine down): Response within 2 hours during business hours
• Restocking needs: Same-day or next-day service
• Technical issues: Resolution within 24 hours
• Preventive maintenance: Monthly scheduled visits

Plus, you’ll have direct access to management via cell phone – no call centers or automated systems. We provide 24/7 emergency contact numbers for after-hours support.

We understand that workplaces evolve. We provide completely free machine relocation services within your facility. Our team will:

• Conduct a new site survey
• Recommend optimal placement options
• Handle all moving logistics
• Ensure proper power and connectivity
• Adjust service schedules if needed

We only ask for 48 hours’ notice to coordinate the move properly. There’s never a charge for machine relocation within your facility.

We take dietary diversity seriously. Our approach includes:

• Dedicated sections for healthy alternatives
• Clear labeling of common allergens
• Gluten-free options
• Vegetarian and vegan choices
• Low-sugar and sugar-free selections

We customize the healthy options ratio based on your employee preferences and regularly update our selection as new products become available. We can even create customized “healthy choice” promotions to support your workplace wellness initiatives.

We employ state-of-the-art payment systems that accept:

• Cash and coins
• All major credit/debit cards
• Mobile payments (Apple Pay, Google Pay)
• Employee payment apps
• Corporate payment options

Our payment systems are monitored remotely and maintain a 99.9% uptime rate. All digital transactions are fully secured and PCI compliant. If any payment issues occur, we provide immediate refunds through multiple convenient options.

The key differences are personal service and local commitment:

• Direct access to management instead of call centers
• Customized product selection for your specific location
• Faster response times (hours instead of days)
• Flexible pricing strategies
• Local decision-making authority
• Regular face-to-face service reviews
• Ability to adapt quickly to feedback
• Community-based reputation to maintain

We don’t answer to distant corporate offices – we answer to you and your employees directly.

Getting started is simple and pressure-free. Contact us for a free consultation where we’ll discuss your current situation and needs. If it seems like we might be a good fit, we’ll schedule a complimentary site visit to better understand your facility and requirements. There’s no commitment required during this evaluation phase – we believe in ensuring our services align perfectly with your needs before moving forward.

This approach allows us to:

• Understand your unique workplace dynamics
• Assess your specific refreshment needs
• Discuss various service options
• Answer any questions you may have
• Develop a customized solution

We’re here to find the right solution for your facility, not to push a predetermined package.

We employ state-of-the-art vending management technology that revolutionizes how we service your location. Our advanced software system provides real-time insights into every aspect of your vending services:

Smart Inventory Management: Our system tracks every purchase in real-time, creating detailed analytics of what your employees love. This means we know exactly:

• Which products are trending
• When items need restocking
• Peak consumption times
• Seasonal preferences
• Performance by product category

Predictive Stocking: Our software analyzes historical sales data to predict future needs, ensuring:

•  Perfect product mix for your location
•  Optimal stock levels at all times
•  No more empty slots for popular items
•  Reduced waste from slow-moving products
•  Fresh product rotation

Proactive Maintenance: Our machines communicate their status in real-time:

• Immediate alerts for any technical issues
• Temperature monitoring for cold beverages
• Payment system status
• Performance metrics
• Preventive maintenance scheduling

This technology-driven approach means we’re not just responding to needs – we’re anticipating them. Whether it’s restocking your team’s favorite snacks or addressing a potential machine issue before it becomes a problem, our system ensures smooth, uninterrupted service.

We provide a comprehensive range of refreshment solutions, allowing you to choose what works best for your facility:

Micromarkets: Self-service convenience stores with open shelving, offering the widest variety of fresh foods and beverages

Traditional Vending: Modern coil-based machines for snacks and beverages

Water & Ice Services: Various water solution options to keep your team hydrated

Coffee Services: Complete coffee service solutions for any size workplace

The best part? You decide what’s right for your facility. We don’t pressure you toward any particular solution – our goal is to provide exactly what works best for your unique environment. Whether you need a single vending machine or a complete break room solution, we’re here to help.